Head of End User Services for Infrastructure & Operations K IT, K Group
K-ryhmä
Are you ready to make an impact on millions of customers daily lives? K Groups K IT, Infrastructure & Operations is looking for a Head of End User Services a people-focused leader to drive our services. At K Group, we build success together. We value diverse teams, open collaboration, and a workplace where people feel they belong. We work in a hybrid model that includes weekly office days at our HQ in Kalasatama, Helsinki. Join us to explore new ways of improving customer experience and keeping up with the latest technologies! What youll be doing As Head of End User Services you will be responsible for leading and transforming our End User services. This critical role will ensure our End User services can meet current and future business and user demands while driving seamless and efficient technology platforms. Youll work as a line manager and be responsible for a team of experts whose work ensures our End user environment supports both current and future business needs. Your role combines strategic leadership with hands-on people management, guiding the team through change and service development. Your team currently consists of 9 people. Youll work closely with other K IT teams and all three K Group business divisions, contributing to a seamless customer experience. Youll be responsible for defining and executing the strategic roadmap for capacity and integration, ensuring alignment with IT and business goals. What were looking for We believe youll thrive in this role if you bring: - Strong communication skills both in technical IT matters and when engaging with business stakeholders - Proven people leadership experience - Solid background in managing vendor relationships and contracts related to End user services - Experience in implementing new services and managing teams - 10+ years of experience in End user services area - Fluency in English and Finnish - Experience in leading change projects and building new capabilities - A solution-oriented mindset with a focus on continuity and problem solving - Analytical mind capable of managing numerous information sources and providing data analysis reports to senior management - Knowledge of Retail industry and ServiceNow is considered a benefit - Information security knowledge considered a benefit Skills and background we value: - Hands-on experience with Microsoft 365, Azure and traditional End User Services - Relevant academic background (e.g., IT, Engineering, Business Information Technology) - Valid EU work permit or visa (if applicable) Why choose K Group? - Your work truly matters our platforms impact millions of daily customer interactions - Were a pioneer in modern grocery and wholesale trade - Youll gain a broad view of the fast-moving retail and commerce sector. - Youll be part of our 200+ IT professional community, where support is always just a message away. What we offer - Modern office at Kalasatama, Helsinki with gym, healthcare services, cafeteria, restaurant, and excellent public transport - Latest tools and strong support for learning and development - Employee benefits that include: ePassi Flex, employee discounts at K Group stores, occupational health services and leisure-time accident insurance and possibility to a car benefit according to our company policy. - On top of that, we enjoy various partner benefits and offers, for example in sports and wellness, travel and accommodation, and optical services. We are proud of our positive work culture that supports well-being, learning, and career growth. We encourage open dialogue, collaboration, and work-life balance. Next steps Apply by 20.6.2025. We review applications already during the process, so dont wait too long. Well inform all candidates within a couple of weeks after the deadline. Please note that the selected candidate must pass a security clearance and a drug test before employment can begin. Want to know more? Contact Pekka Valkearanta, Vice President Infrastructure&Operations, +358 50 360 5485. Best reached on 13.6.2025 at 09:00 - 10:00 and 23.6.2025 at 09:00 - 10:00. Submit your application via the apply link.